As a PCBU, you must, so far as is reasonably practicable, eliminate or minimise risks associated with the retail industry. You should manage risks by working through the hierarchy of control measures.  

Everyone in the workplace has work health and safety duties. If you’re a person conducting a business or undertaking, you have specific obligations to protect the health and safety of everyone in your workplace. 

There can be significant health and safety risks in the retail services industry. 

Workers in retail services usually sell goods or services to the public. The industry includes: 

• shopping centres and department stores  

There are things your boss must do to look after your health and safety at work. There are things you must also do to look after yourself. 

Your employer (your boss) must look after your health and safety at work. They must also provide insurance for you at work and meet minimum wage and working conditions. In Australia, it’s the law.  

There are some things you and your boss can do to reduce the risk of getting hurt at work. Learn what they are and what you can do to keep yourself safe. 

These guides help major hazard facility (MHF) operators interpret Chapter 9 – Major hazard facilities in the 

A person conducting a business or undertaking (PCBU) must manage any risks for labour hire. Find out what your duties are under the model work health and safety (WHS) laws. 

A person conducting a business or undertaking (PCBU) must manage any risks for labour hire. Find out what your duties are under the model work health and safety (WHS) laws. 

As a PCBU, you must identify hazards and manage the associated risks, so far as is reasonably practicable. You also must ensure the measures you put in place remain effective.   

Everyone in the workplace has work health and safety duties.

People who work in health care and social assistance are exposed to hazards from the type of work they do, where they work and the people they work with.  

Resources about working in accommodation services. 

As a PCBU, you must, so far as is reasonably practicable, eliminate or minimise risks associated with the accommodation industry. You should manage risks by working through the hierarchy of control measures. 

There can be significant health and safety risks in the accommodation industry. 

Accommodation services may include: 

• hotels and motels 

• caravan and camping grounds 

Resources on working from home 

Persons conducting a business or undertaking (PCBUs) must ensure, so far as is reasonably practicable, the health and safety of workers when they are working from home. WHS duties apply even if workers request to work from home or they are working from home due to external factors (e.g.

WHS laws apply to when workers work from home just as they do in traditional workplaces such as offices. Working from home can have benefits for both workers and businesses. However, the WHS risks must still be managed.

Volunteer organisations and their volunteers have duties under work health and safety (WHS) laws. Find out what they are and get the guides for more information. 

If you have volunteers in your organisation, they are part of your workforce.

As a PCBU, you must manage risks associated with traffic at your workplace, so far as is reasonably practicable.

Traffic at the workplace can be dangerous. As a PCBU, you must comply with your work health and safety (WHS) duties to manage the risks of traffic in the workplace. There are extra duties if you work on or near public roads. 

Safe design is an important step in making sure a product is without risks to health and safety. Find out ways to design buildings, structures and plant with minimal or no risk. 

Designing a product using safe design practices saves lives. It also reduces costs to businesses and the community. Find out how to use the methods and 5 principles of safe design. 

Schedule 3 of the model WHS Regulations sets out high risk work licences and classes of high risk work. 

Risk management should be ongoing. You may need to think about risk management again when changes occur within your workplace. For example, when you start a new business, change your business structure or purchase new equipment. 

Risk management involves thinking about what could happen if someone is exposed to a hazard and how likely it is to happen. You should always aim to eliminate risks. If you can’t, you must minimise risks so far as is reasonably practicable. 

Persons who conduct a business or undertaking (such an employer) and others have a duty to manage WHS risks in the workplace. 

It is a legal requirement for every workplace to have an emergency plan. Find out what the duties are for emergency plans, including for shared workplaces. 

Further information on managing the risks when working with asbestos can be found below. 

You must manage asbestos risks in your workplace. This includes keeping an asbestos register and an asbestos management plan. 

If you are a person conducting a business or undertaking (PCBU), you must protect anyone that works with, or could be exposed to, asbestos. 

Asbestos comes in different forms, and some are more dangerous than others. All of them can seriously affect your health. 

Resources on workplace bullying

The model WHS laws require you to take care of the health and safety of your workers, including yo

If you’re a person conducting a business or undertaking (PCBU), you must manage the health and safety risks of bullying at your workplace. 

Workplace bullying is a risk to workplace health and safety. Find out about bullying, what it is and what to do about it. 

Comparing Australian and New Zealand workers’ compensation  

We release a biennial report comparing Australia and New Zealand’s workers’ compensation arrangements: 

Supply chains and networks are the web of commercial or business relationships designed to provide goods or services. An example of a supply chain is moving agricultural produce from the farm to the supermarket. 

Stevedoring involves all activities directly connected with: 

• loading or unloading vessel cargo 

• stacking and storing on the wharf 

• receiving and delivering cargo within the terminal or facility. 

As a major employer in Australia, small businesses must look after the health and safety of their workers. Small businesses have work health and safety (WHS) duties and most are required to have workers’ compensation insurance. 

The mining industry has made significant improvements in health and safety over the last decade, reducing the incidence rates of both fatalities and serious injuries. However, the mining industry still has one of the highest rates of fatalities of any industry. 

Major hazard facilities (MHF) are industrial sites such as oil refineries, chemical plants and large fuel or chemical storage sites where large amounts of hazardous materials are stored, handled or processed. If you operate an MHF, you h

Work health and safety (WHS) laws apply when workers work from home just as they do in traditional workplaces such as offices.

Everyone has the right to be safe at work, including volunteers.   

Information on this page will assist PCBUs understand the risks associated with traffic and their duties to workers and others in both the workplaces and on or near public roads. 

In 2018, the Australian Senate conducted an inquiry into the prevention, investigation and prosecution of industrial deaths in Australia, which highlighted the devastating personal, social and economic impacts on bereaved families.

As a person conducting a business or undertaking (PCBU), you have a duty to consider safe design in a workplace. 

This page will assist you in understanding your duties under the model work health and safety laws, and direct you to supporting documentation. 

Personal protective equipment (PPE) is anything a worker uses or wears to keep them healthy and safe. 

When you make work health and safety (WHS) a priority, workers are more likely to make it a priority too. 

We have developed 5 leadership principles to help you make WHS part of your workplace culture.