Contact us

Questions about COVID-19 and work health and safety

Safe Work Australia’s website has advice on work health and safety (WHS) and how to minimise the risk of exposure to COVID-19 in your workplace

Safe Work Australia develops policy to improve work health and safety (WHS) and workers' compensation arrangements in Australia. Safe Work Australia does not regulate or enforce WHS laws or restrictions on business operations.

If you can’t find an answer to your question on our website and relates to COVID-19 national policy for WHS or workers' compensation, please email: In your email, please include the state or territory jurisdiction in which you primarily work. 

Please be aware we can’t respond to questions on other COVID-19 topics, for example, questions about the national rollout of COVID-19 vaccines or how the vaccines work. 

Work health and safety regulators and workers’ compensation authorities

The Commonwealth, states and territories regulate and enforce WHS laws in their jurisdictions. 

Contact your WHS regulator if you need help with: 

  • licensing, licences or white cards 

  • reporting a workplace incident or situation 

  • bullying 

  • if you need advice on how WHS laws apply to you 

Contact your workers’ compensation authority if you need help with: 

  • workers’ compensation claims and questions 

Scam emails

Safe Work Australia is aware that some individuals have received emails claiming to be from Safe Work Australia.  

The email features the Safe Work Australia logo and is signed off with the CEO’s name. The subject of the email is ‘Prioritizing Safety in the Workplace’ followed by a string of numbers and letters. The email asks you to download a file called ‘SafeWork Australia Requirements’ and install an application on your system.

This email does not come from Safe Work Australia. Emails from Safe Work Australia will always end with but more sophisticated scams may also impersonate or closely imitate the email address of a legitimate sender. 

Safe Work Australia will never ask you to download and install anything on your system. We are not a regulator and have no authority over work health and safety compliance in your workplace. 

Do not attempt to click any links or open any attachments from this email or provide any details to the sender.

Please refer any suspicious activity to Find more information about being scam aware from the Australian Communications and Media Authority.

Safe Work Australia

General enquiries

If you have a question or comment about national policy for WHS or workers’ compensation, contact us at: 

Be aware that we can only respond to questions relating to our work about national policy. For more information about what we do, go to the About us page.  

Postal address

Safe Work Australia 

GPO Box 641 

Canberra ACT 2601 

Office location

Please do not send mail to this address. All mail should be sent to the postal address. 

2 Phillip Law Street 

Canberra ACT 2601 


If you have a media enquiry please email: 

National Safe Work Month

If you have an enquiry about National Safe Work Month email: 

Freedom of information requests

Please see the Freedom of information page for all details regarding freedom of information requests.  

The Freedom of Information Officer 
Safe Work Australia 
GPO Box 641 

Safe Work Australia generally does not hold documents about specific work health and safety investigations or workers’ compensation claims. You will need to submit such requests to WHS regulator or workers’ compensation authority

Personal information

All personal information collected by Safe Work Australia is protected by law, including the Privacy Act 1988 (Cth).  

Your personal information is collected when you submit an enquiry through the Safe Work Australia website. This information is collected and used for the purpose of responding to your enquiry. 

Your personal information will be disclosed to other parties or entities if you have provided consent, or it is required or authorised by law. Your personal information may be disclosed to another Australian Government Agency or to a State/Territory work health and safety or workers’ compensation regulator to assist Safe Work Australia to respond to your enquiry 

For more information about how you may access your personal information held by Safe Work Australia or make a privacy-related complaint, read our privacy policy