Workers' compensation for psychological injury

Work-related mental health conditions (also known as psychological injuries) are a major concern for Australia workplaces. Best practice psychological claims management begins with recognising the complexity and unique challenges often seen with psychological injuries, and ensuring an injured worker is empowered and supported throughout the claims process.

Work-related psychological injuries can be more complex that physical injuries because:

  • other things outside work can be a major cause or contributing factor
  • life events can cause a relapse.

Most schemes exclude psychological injury if reasonable management action was the cause.

What we’re doing about workers’ compensation and psychological injury

Our report, Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector, guides insurers and claims managers to support workers experiencing mental illness and those at risk.

Research projects under the National Return to Work Strategy 2020–2030 will also improve outcomes in this area.

Tag by Topic
Mental health
Workers' compensation
Tag by Category
Health, illness and disease
Managing health and safety
Document type
Guidance materials