Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector
This best practice framework guides insurers and claims managers to provide a supportive approach to workers experiencing mental illness and those at risk.
We developed the framework with guidance from:
- injured workers
- an expert advisory group
We partnered with SuperFriend to adapt the framework for the life insurance and workers’ compensation sectors. The framework recognises insurers and employers play important roles in a person-centred claims management process.