Overview

Vulnerable workers in retail services 

Retail services often employ vulnerable workers, including:  

• young workers 

• part-time and casual workers  

• culturally and linguistically diverse workers. 

Vulnerable workers may: 

• be more at risk of work health and safety (WHS) injuries 

• be less aware of what the WHS laws are and how they apply to them and their work. 

A lack of experience may put young workers more at risk of injury. 

Young workers may be: 

• developing their skills 

• unfamiliar with workplace behaviours 

• reluctant to make requests, ask questions or speak out about problems 

• overly keen to please and make a good impression, and  

• over-confident in their capabilities.