Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector

This framework provides practical and evidence-based guidance to assist workers’ compensation insurers and claims managers to better support workers experiencing psychological illness or who are at risk of developing one.

We partnered with SuperFriend to adapt the TAKING ACTION Framework for the life insurance industry, for the Australian workers’ compensation sector. The framework responds to the important role of the insurer and employer in a person-centred claims management process.

We undertook in-depth consultation with injured workers, insurers and employers to develop the framework and ensure it met their needs. An expert advisory group also provided guidance.