Accommodation workplaces include areas where workers interact directly with patrons. For example:
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service desks
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concierge counters
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lobbies
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offices
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hotel rooms.
Vulnerable workers in accommodation
Accommodation services often employ vulnerable workers, including:
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young workers
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part-time and casual workers
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culturally and linguistically diverse workers.
Vulnerable workers may:
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be more at risk of work health and safety (WHS) injuries
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be less aware of what WHS laws are and how they apply.
Young workers may be:
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developing their skills
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unfamiliar with workplace behaviours
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reluctant to make requests, ask questions or speak out about problems
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overly keen to please and make a good impression
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over-confident in their capabilities