Overview

This guide provides information for persons conducting a business or undertaking (PCBU), such as employers, on how to manage the risk of violence and aggression in the workplace, including gendered violence. 

It provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, safe systems of work and what to do if a violent incident occurs.

This covers both physical and psychological violence and aggressive behaviours which can happen face-to-face, on the phone or online.

It also provides examples of hazards and risks which may lead to violence in higher-risk industries such as retail and hospitality, education, health care and community services and sets out examples of practical control measures to manage those risks.

The information in this guide is based on the model Work Health and Safety (WHS) laws. These laws have not been implemented in all jurisdictions, although other Australian WHS laws have similar duties. Go to information about the WHS laws in your jurisdiction.

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