Preventing workplace violence and aggression guide

This guide provides information for persons conducting a business or undertaking (PCBUs), such as employers, on how to manage the risk of violence and aggression in the workplace, including gendered violence.  


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This guide provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, safe systems of work and what to do if a violent incident occurs. 

Workplace violence and aggression includes any incident where a person is abused, threatened or assaulted at the workplace or while they are carrying out work, including in person, over the phone or online. 

This guide has information on: 

  • providing a safe work environment 

  • safe systems of work, and 

  • what to do if a violent incident happens. 

It includes examples of: 

  • hazards and risks which may lead to violence in high-risk industries, and 

  • practice control measures to manage health and safety risks. 

Further information sheets support the guide: 

For information see the model Code of Practice: Managing psychosocial hazards at work.

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Identify, assess and control hazards
Mental health
Model WHS Laws
Risk management
Workplace violence