Drivers: While driving
- Stop or reduce the use of driving in teams as much as possible and prohibit drivers travelling with passengers.
- Where driving with one or more other person cannot be avoided:
- ensure people sit in the most distant seats, and
- set the air conditioning to external airflow rather than to recirculation or have windows open where appropriate.
See also our information on workers travelling together in a vehicle for work purposes.
Drivers: Making deliveries
- You may not be able to control the practices at customer and delivery premises. You could:
- talk to your regular customers and deliveries about what measures they have in place to manage the risks of exposure to COVID-19 for their workers and for your workers when your workers visit the site. Collaborate on further control measures where required, such as providing dedicated driver waiting areas
- use electronic paper work where possible
- direct workers to remain in vehicles or in a dedicated waiting area if available
- use contactless methods such as mobile phones to communicate with customers and deliveries at their premises wherever possible, and
- practice good hygiene before they touch the product to be delivered.
Depot workers: Worker interactions and work tasks
- Where possible, provide each person with 4 square metres of space in enclosed areas in accordance with general health advice.
- To achieve this, calculate the area of the enclosed space (length multiplied by width in metres) and divide by 4. This will provide you with the maximum number of people you should have in the space at any one time.
- Where the nature of work means you are not able to provide 4 square metres of space per person, you need to implement other measures to prevent the spread of COVID-19.
- To help you achieve 4 square metres of space per person (or where not reasonable, to achieve the maximum space per person) limit the number of workers in your workplace by:
- reducing the number of tasks to be completed each day, where possible
- postponing non-essential work, and
- splitting workers’ shifts to reduce the number of workers onsite at any given time. Schedule time between shifts so that there is no overlap of staff arriving at and leaving the workplace or have different entrances and exits to avoid interaction.
- Direct workers to keep 1.5 metres of distance between them in accordance with general health advice. To achieve the best outcomes for physical distancing:
- implement measures in combination with measures for 4 square metres spacing, as set out above
- put signs around the workplace and create wall or floor markings to identify 1.5 metres distance. Your staff could wear a badge as a visual reminder to themselves and each other of physical distancing requirements
- limit physical interactions between workers, workers and clients, and workers and other persons at the site – e.g. by using contactless deliveries and limiting non-essential visitors, and
- require workers to use other methods such as mobile phone or radio to communicate rather than face to face interaction.
- Where it is practical and safe to do so, review tasks and processes that usually require close interaction and identify ways to modify these to increase physical distancing between workers. Where not possible, reduce the amount of time workers spend in close contact. See also our information on what to do if your workers cannot maintain a physical distance of 1.5 metres.
Layout of the depot
- You may need to redesign the layout of the depot where possible and your workflows to enable workers to keep at least 1.5 metres apart to continue performing their duties. This can be achieved by, where possible:
- restricting workers and others to certain pathways or areas, and
- spreading out furniture or plant to increase distancing.
- Consider floor and/or wall markings and signage to identify 1.5 metres distancing requirements.
If changing the physical layout of the workplace, your layout must allow for workers to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.
Staff gatherings and training
- Postpone or cancel non-essential gatherings, meetings or training.
- If gatherings, meetings or training are essential:
- use non face-to-face options to conduct – e.g. electronic communication such as tele and video conferencing
- if a non face-to-face option is not possible, ensure face-to-face time is limited, that is make sure the gathering, meeting or training goes for no longer than it needs to
- hold the gathering, meeting or training it in spaces that enable workers to keep at least 1.5 metres apart and with 4 square metres of space per person – e.g. outdoors or in large conference rooms
- limit the number of attendees in a gathering, meeting or training. This may require, for example, multiple training sessions to be held, and
- ensure adequate ventilation if held indoors.
See also our information on Training.
Depot facilities
- Reduce the number of workers utilising common areas at a given time – e.g by staggering meal breaks and start times.
- Spread out furniture in common areas. If changing the physical layout of the workplace, you must ensure the layout allows for workers to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.
- Place signage about physical distancing around the workplace. Our website has links to a range of posters and resources to help remind workers and others of the risks of COVID-19 and the measures that are necessary to stop its spread. These posters can be placed around the workplace and in client-facing work environments (e.g. workplace entrances). Consideration needs to be given to how to communicate with workers and others for who English is not their first language.
- Consider providing separate amenities for workers and others in the workplace – for example separate bathroom facilities for workers and visitors/clients.
- Consider providing a dedicated waiting area with hygiene facilities, where possible, for visiting drivers.
Deliveries, contractors and visitors attending the workplace
- Non-essential visits to the workplace should be cancelled or postponed.
- Minimise the number of workers attending to deliveries and contractors as much as possible.
- Delivery drivers and other contractors who need to attend the workplace, to provide maintenance or repair services or perform other essential activities, should be given clear instructions of your requirements while they are on site.
- Ensure handwashing facilities, or if not possible, alcohol-based hand sanitiser, is readily available for workers after physically handling deliveries.
- Direct visiting delivery drivers and contractors to remain in vehicles and use contactless methods such as mobile phones to communicate with your workers wherever possible.
- Direct visiting delivery drivers and contractors to use alcohol-based hand sanitiser before handling products being delivered.
- Use, and ask delivery drivers and contractors to use, electronic paper work where possible, to minimise physical interaction. Where possible, set up alternatives to requiring signatures. For instance, see whether a confirmation email or a photo of the loaded or unloaded goods can be accepted as proof of delivery or collection (as applicable). If a pen or other utensil is required for signature you can ask that the pen or utensil is cleaned or sanitised before use. For pens, you may wish to use your own.
On-going review and monitoring
- If physical distancing measures introduce new health and safety risks (e.g. because they impact communication or mean that less people are doing a task), you need to manage those risks too.
- Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective.
Do I need to provide personal protective equipment to workers who are in close contact with each other?
You must ensure workers comply with physical distancing requirements where possible. In circumstances where the nature of the task requires workers to be in close contact, you must put control measures in place that minimise the time workers spend with each other or with other people in the workplace. You must also ensure workers are practicing good hygiene.
If you have a situation where, despite other control measures, workers will be in close contact with each other or with other people for longer than the recommended time (i.e more than 15 minutes face to face cumulative over the course of a week or more than 2 hours in a shared closed space), consider the use of personal protective equipment (PPE).
Workers must be trained in the proper use of PPE. Be aware of WHS risks that may arise as a result of workers using and wearing PPE.
See also our information on PPE.
My workers need to travel in a vehicle together for work purposes. How do they practice physical distancing?
You must reduce the number of workers travelling together in a vehicle for work purposes. You should ensure that only two people are in a 5 seat vehicle – the driver and a worker behind the front passenger seat. Only one worker should be in a single cab vehicle.
These measures may mean:
- more of your vehicles are on the road at one time
- more workers are driving and for longer periods than usual (if driving by themselves).
Because of this, you should review your procedures and policies for vehicle maintenance and driver safety to ensure they are effective and address all possible WHS risks that arise when workers drive for work purposes.
If workers are required to travel together for work purposes and the trip is longer than 15 minutes, air conditioning must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.
You must also clean vehicles more frequently, no matter the length of the trip, but at least following each use by workers.
See also our information on Cleaning.
Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?
Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.
In some states and territories there are strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work.
You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory.
Drivers: While driving
- Stop or reduce the use of driving in teams as much as possible and prohibit drivers travelling with passengers.
- Where driving with one or more other person cannot be avoided:
- ensure people sit in the most distant seats, and
- set the air conditioning to external airflow rather than to recirculation or have windows open where appropriate.
See also our information on workers travelling together in a vehicle for work purposes.
Drivers: Making deliveries
- You may not be able to control the practices at customer and delivery premises. You could:
- talk to your regular customers and deliveries about what measures they have in place to manage the risks of exposure to COVID-19 for their workers and for your workers when your workers visit the site. Collaborate on further control measures where required, such as providing dedicated driver waiting areas
- use electronic paper work where possible
- direct workers to remain in vehicles or in a dedicated waiting area if available
- use contactless methods such as mobile phones to communicate with customers and deliveries at their premises wherever possible, and
- practice good hygiene before they touch the product to be delivered.
Depot workers: Worker interactions and work tasks
- Where possible, provide each person with 4 square metres of space in enclosed areas in accordance with general health advice.
- To achieve this, calculate the area of the enclosed space (length multiplied by width in metres) and divide by 4. This will provide you with the maximum number of people you should have in the space at any one time.
- Where the nature of work means you are not able to provide 4 square metres of space per person, you need to implement other measures to prevent the spread of COVID-19.
- To help you achieve 4 square metres of space per person (or where not reasonable, to achieve the maximum space per person) limit the number of workers in your workplace by:
- reducing the number of tasks to be completed each day, where possible
- postponing non-essential work, and
- splitting workers’ shifts to reduce the number of workers onsite at any given time. Schedule time between shifts so that there is no overlap of staff arriving at and leaving the workplace or have different entrances and exits to avoid interaction.
- Direct workers to keep 1.5 metres of distance between them in accordance with general health advice. To achieve the best outcomes for physical distancing:
- implement measures in combination with measures for 4 square metres spacing, as set out above
- put signs around the workplace and create wall or floor markings to identify 1.5 metres distance. Your staff could wear a badge as a visual reminder to themselves and each other of physical distancing requirements
- limit physical interactions between workers, workers and clients, and workers and other persons at the site – e.g. by using contactless deliveries and limiting non-essential visitors, and
- require workers to use other methods such as mobile phone or radio to communicate rather than face to face interaction.
- Where it is practical and safe to do so, review tasks and processes that usually require close interaction and identify ways to modify these to increase physical distancing between workers. Where not possible, reduce the amount of time workers spend in close contact. See also our information on what to do if your workers cannot maintain a physical distance of 1.5 metres.
Layout of the depot
- You may need to redesign the layout of the depot where possible and your workflows to enable workers to keep at least 1.5 metres apart to continue performing their duties. This can be achieved by, where possible:
- restricting workers and others to certain pathways or areas, and
- spreading out furniture or plant to increase distancing.
- Consider floor and/or wall markings and signage to identify 1.5 metres distancing requirements.
If changing the physical layout of the workplace, your layout must allow for workers to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.
Staff gatherings and training
- Postpone or cancel non-essential gatherings, meetings or training.
- If gatherings, meetings or training are essential:
- use non face-to-face options to conduct – e.g. electronic communication such as tele and video conferencing
- if a non face-to-face option is not possible, ensure face-to-face time is limited, that is make sure the gathering, meeting or training goes for no longer than it needs to
- hold the gathering, meeting or training it in spaces that enable workers to keep at least 1.5 metres apart and with 4 square metres of space per person – e.g. outdoors or in large conference rooms
- limit the number of attendees in a gathering, meeting or training. This may require, for example, multiple training sessions to be held, and
- ensure adequate ventilation if held indoors.
See also our information on Training.
Depot facilities
- Reduce the number of workers utilising common areas at a given time – e.g by staggering meal breaks and start times.
- Spread out furniture in common areas. If changing the physical layout of the workplace, you must ensure the layout allows for workers to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.
- Place signage about physical distancing around the workplace. Our website has links to a range of posters and resources to help remind workers and others of the risks of COVID-19 and the measures that are necessary to stop its spread. These posters can be placed around the workplace and in client-facing work environments (e.g. workplace entrances). Consideration needs to be given to how to communicate with workers and others for who English is not their first language.
- Consider providing separate amenities for workers and others in the workplace – for example separate bathroom facilities for workers and visitors/clients.
- Consider providing a dedicated waiting area with hygiene facilities, where possible, for visiting drivers.
Deliveries, contractors and visitors attending the workplace
- Non-essential visits to the workplace should be cancelled or postponed.
- Minimise the number of workers attending to deliveries and contractors as much as possible.
- Delivery drivers and other contractors who need to attend the workplace, to provide maintenance or repair services or perform other essential activities, should be given clear instructions of your requirements while they are on site.
- Ensure handwashing facilities, or if not possible, alcohol-based hand sanitiser, is readily available for workers after physically handling deliveries.
- Direct visiting delivery drivers and contractors to remain in vehicles and use contactless methods such as mobile phones to communicate with your workers wherever possible.
- Direct visiting delivery drivers and contractors to use alcohol-based hand sanitiser before handling products being delivered.
- Use, and ask delivery drivers and contractors to use, electronic paper work where possible, to minimise physical interaction. Where possible, set up alternatives to requiring signatures. For instance, see whether a confirmation email or a photo of the loaded or unloaded goods can be accepted as proof of delivery or collection (as applicable). If a pen or other utensil is required for signature you can ask that the pen or utensil is cleaned or sanitised before use. For pens, you may wish to use your own.
On-going review and monitoring
- If physical distancing measures introduce new health and safety risks (e.g. because they impact communication or mean that less people are doing a task), you need to manage those risks too.
- Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective.
Do I need to provide personal protective equipment to workers who are in close contact with each other?
You must ensure workers comply with physical distancing requirements where possible. In circumstances where the nature of the task requires workers to be in close contact, you must put control measures in place that minimise the time workers spend with each other or with other people in the workplace. You must also ensure workers are practicing good hygiene.
If you have a situation where, despite other control measures, workers will be in close contact with each other or with other people for longer than the recommended time (i.e more than 15 minutes face to face cumulative over the course of a week or more than 2 hours in a shared closed space), consider the use of personal protective equipment (PPE).
Workers must be trained in the proper use of PPE. Be aware of WHS risks that may arise as a result of workers using and wearing PPE.
See also our information on PPE.
My workers need to travel in a vehicle together for work purposes. How do they practice physical distancing?
You must reduce the number of workers travelling together in a vehicle for work purposes. You should ensure that only two people are in a 5 seat vehicle – the driver and a worker behind the front passenger seat. Only one worker should be in a single cab vehicle.
These measures may mean:
- more of your vehicles are on the road at one time
- more workers are driving and for longer periods than usual (if driving by themselves).
Because of this, you should review your procedures and policies for vehicle maintenance and driver safety to ensure they are effective and address all possible WHS risks that arise when workers drive for work purposes.
If workers are required to travel together for work purposes and the trip is longer than 15 minutes, air conditioning must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.
You must also clean vehicles more frequently, no matter the length of the trip, but at least following each use by workers.
See also our information on Cleaning.
Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?
Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.
In some states and territories there are strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work.
You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory.
What if I cannot always maintain a physical distance of 1.5 metres?
You may have to work closer than 1.5 metres from co-workers or others (e.g. clients) because of the nature of the task or because it is required for health and safety reasons. Your employer must consult with you and relevant health and safety representatives on how to perform the work task safely, including where maintaining a physical distance of 1.5 metres is not possible.
Your employer may seek to modify tasks to improve the ability for you to maintain a physical distance of 1.5 metres. For example, your employer may ask you to:
- use electronic paper work where possible
- leave goods at the door then text or use the relevant app to let the recipient know the goods have been delivered
- take a photo of the goods onsite as proof of delivery, rather than obtain a signature
- remain in your vehicle and use contactless methods such as mobile phones to communicate with clients when at their premises wherever possible.
For information on the measures your employer should be implementing, see our employer information for your industry.
When working in close contact with others, you must practise good hygiene by washing your hands for at least 20 seconds with soap and water or by using an alcohol-based hand sanitiser (with at least 60% ethanol or 70% isopropanol as the active ingredient).
I need to travel in a vehicle with co-workers for work purposes. How do I practice physical distancing?
If you have to travel in a vehicle with co-workers for work purposes, the number of workers travelling in the one vehicle may need to be reduced. People should sit in the most distant seats. Ideally only two people should be in a 5 seat vehicle – the driver and a worker behind the front passenger seat.
These measures may mean more vehicles are required, and you may find yourself driving alone more than usual and for longer periods of time.
There are many WHS risks associated with driving for work including fatigue. Familiarise yourself with your employer’s driving policies and procedures. They should contain information on how to minimise risks to your health and safety when driving.
Other measures you can take when sharing a work vehicle with others include setting the air‑conditioning to external airflow rather than to recirculation, or having windows open where appropriate. It is also a good idea to buddy up with the same workers to limit your contact with others.
Vehicles will need to be cleaned and disinfected more frequently, no matter the length of the trip.
You must not travel with unnecessary passengers.
Whatever measures your employer puts in place regarding travelling in vehicles, they must consult with you and relevant health representatives before doing so.
Do I need to practice physical distancing when on a lunch break or when travelling to and from work?
Yes. You must always comply with any State or Territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people in public places and when travelling to and from work.
In some States and Territories there are strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work.