The model Work Health and Safety (WHS) laws require you to take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace.

This includes:

  • providing and maintaining a work environment that is without risk to health and safety
  • providing adequate and accessible facilities for the welfare of workers to carry out their work, and
  • monitoring the health of workers and the conditions of the workplace for the purpose of preventing illness or injury.

The model WHS laws have been implemented in all jurisdictions except Victoria and Western Australia. 

For information on WHS duties in Victoria, refer to WorkSafe Victoria –  Occupational health and safety – your legal duties.

For information on WHS duties in Western Australia, refer to WorkSafe WA –  Employers – your responsibilities and Employees – your rights and responsibilities.

Duty to workers

You must do what you can to ensure the health and safety of your workers. You must eliminate the risk of exposure to COVID-19 if reasonably practicable.   

If you are not able to eliminate the risk of exposure to COVID-19, you must minimise that risk, as far as is reasonably practicable.  

Protect workers from the risk of exposure to COVID-19 by, for example: 

  • considering working from home arrangements 
  • requiring workers to practice physical distancing  
  • requiring workers to practice good hygiene (e.g., through workplace policies and ensuring access to adequate and well stocked hygiene facilities)
  • requiring workers to stay home when sick, and 
  • cleaning the workplace regularly and thoroughly. 

Duty to other people in the workplace

You must ensure the work of your business or undertaking does not put the health and safety of other persons (such as customers, clients and visitors) at risk of contracting COVID-19.  

Protect others from the risk of exposure to COVID-19 by, for example: 

  • ask customers and visitors to not visit the shopping centre, retail store or supermarket if they are feeling unwell
  • encourage customers to plan their visit to limit the amount of time they spend in the shopping centre, retail store or supermarket. As more retailers begin to re-open, it is a good time to communicate to customers which stores are trading, their opening hours and click and collect or delivery services which might be available
  • provide advice about peak shopping times to help customers plan their visit and encourage them to shop outside of busy hours to avoid crowds
  • require customers and visitors to practice physical distancing, including through contactless deliveries and payments. Remind people that they have a personal responsibility to comply with physical distancing requirements
  • require customers and visitors to practice good hygiene  
  • ask others to stay away from the workplace, unless essential, e.g., such as family, friends and visitors. Ideally, only one person from the household should go to the shopping centre, retail store or supermarket at each visit to minimise the number of people at the store at any one time.

Duty to maintain the workplace and facilities

You must maintain your workplace to ensure the work environment does not put workers and others at risk of contracting COVID-19. 

Maintain a safe work environment by, for example: 

  • cleaning the workplace regularly and thoroughly 
  • restructuring the layout of the workplace to allow for physical distancing, and 
  • limiting the number of people in the workplace at any given time. 

You must also provide adequate facilities in the workplace to protect your workers from contracting COVID-19.  

Facilities that are required include: 

  • washroom facilities including adequate supply of soap, water and paper towel 
  • hand sanitiser, where it is not possible for workers to wash their hands, and 
  • staff rooms that are regularly cleaned and allow for physical distancing. 

Provide workers with regular breaks to use these facilities, particularly to allow workers to wash their hands.

Duty to provide information, training, instruction and supervision

You must provide your workers with any information or training that is necessary to protect them from the risk of exposure to COVID-19 arising from their work.

Information and training may include: 

  • providing guidance on how to properly wash hands 
  • training workers in how to fit and use any necessary personal protective equipment (PPE) 
  • training workers to exercise adequate cleaning practices throughout the day 
  • providing workers with instructions on how to set up a safe home workplace, and 
  • providing workers with instructions on staying home from work if sick. 

Duty to consult

You must consult with workers on health and safety matters relating to COVID-19. When consulting, you must give workers the opportunity to express their views and raise WHS concerns. You must take the views of workers into account and advise workers of the outcome of consultation.  

Consult with workers:

  • when you conduct a risk assessment 
  • when you make decisions on control measures to use to manage the risk of exposure to COVID-19 (e.g. decisions on working from home arrangements, or restricting the workplace to allow for physical distancing) 
  • when you make decisions about the adequacy of the workplace facilities to allow for control measures such as physical distancing and hygiene 
  • when you propose other changes that may affect the health and safety of workers, and 
  • when you change any procedures that have an impact on the WHS of workers.  

If you and the workers have agreed to procedures for consultation, consultation must be in accordance with those procedures. 

You must allow workers to express their views and raise WHS issues that may arise directly or indirectly because of COVID-19. You must take the views of workers into account when making decisions and advise workers of your decision.  

Workers are most likely to know about the risks of their work. Involving them will help build commitment to your processes and any changes you implement. 

Consultation does not require consensus or agreement but you must allow your workers to be part of the decision making process.  

If workers are represented by health and safety representatives (HSRs) you must include them in the consultation process. 

The model Code of Practice: Work health and safety consultation, cooperation and coordination can provide more information about your duties to consult.

Other useful resources 

 

 The model Work Health and Safety (WHS) laws require you to take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace.

This includes:

  • providing and maintaining a work environment that is without risk to health and safety
  • providing adequate and accessible facilities for the welfare of workers to carry out their work, and
  • monitoring the health of workers and the conditions of the workplace for the purpose of preventing illness or injury.

The model WHS laws have been implemented in all jurisdictions except Victoria and Western Australia. 

For information on WHS duties in Victoria, refer to WorkSafe Victoria –  Occupational health and safety – your legal duties.

For information on WHS duties in Western Australia, refer to WorkSafe WA –  Employers – your responsibilities and Employees – your rights and responsibilities.

Duty to workers

You must do what you can to ensure the health and safety of your workers. You must eliminate the risk of exposure to COVID-19 if reasonably practicable.   

If you are not able to eliminate the risk of exposure to COVID-19, you must minimise that risk, as far as is reasonably practicable.  

Protect workers from the risk of exposure to COVID-19 by, for example: 

  • considering working from home arrangements 
  • requiring workers to practice physical distancing  
  • requiring workers to practice good hygiene (e.g., through workplace policies and ensuring access to adequate and well stocked hygiene facilities)
  • requiring workers to stay home when sick, and 
  • cleaning the workplace regularly and thoroughly. 

Duty to other people in the workplace

You must ensure the work of your business or undertaking does not put the health and safety of other persons (such as customers, clients and visitors) at risk of contracting COVID-19.  

Protect others from the risk of exposure to COVID-19 by, for example: 

  • ask customers and visitors to not visit the shopping centre, retail store or supermarket if they are feeling unwell
  • encourage customers to plan their visit to limit the amount of time they spend in the shopping centre, retail store or supermarket. As more retailers begin to re-open, it is a good time to communicate to customers which stores are trading, their opening hours and click and collect or delivery services which might be available
  • provide advice about peak shopping times to help customers plan their visit and encourage them to shop outside of busy hours to avoid crowds
  • require customers and visitors to practice physical distancing, including through contactless deliveries and payments. Remind people that they have a personal responsibility to comply with physical distancing requirements
  • require customers and visitors to practice good hygiene  
  • ask others to stay away from the workplace, unless essential, e.g., such as family, friends and visitors. Ideally, only one person from the household should go to the shopping centre, retail store or supermarket at each visit to minimise the number of people at the store at any one time.

Duty to maintain the workplace and facilities

You must maintain your workplace to ensure the work environment does not put workers and others at risk of contracting COVID-19. 

Maintain a safe work environment by, for example: 

  • cleaning the workplace regularly and thoroughly 
  • restructuring the layout of the workplace to allow for physical distancing, and 
  • limiting the number of people in the workplace at any given time. 

You must also provide adequate facilities in the workplace to protect your workers from contracting COVID-19.  

Facilities that are required include: 

  • washroom facilities including adequate supply of soap, water and paper towel 
  • hand sanitiser, where it is not possible for workers to wash their hands, and 
  • staff rooms that are regularly cleaned and allow for physical distancing. 

Provide workers with regular breaks to use these facilities, particularly to allow workers to wash their hands.

Duty to provide information, training, instruction and supervision

You must provide your workers with any information or training that is necessary to protect them from the risk of exposure to COVID-19 arising from their work.

Information and training may include: 

  • providing guidance on how to properly wash hands 
  • training workers in how to fit and use any necessary personal protective equipment (PPE) 
  • training workers to exercise adequate cleaning practices throughout the day 
  • providing workers with instructions on how to set up a safe home workplace, and 
  • providing workers with instructions on staying home from work if sick. 

Duty to consult

You must consult with workers on health and safety matters relating to COVID-19. When consulting, you must give workers the opportunity to express their views and raise WHS concerns. You must take the views of workers into account and advise workers of the outcome of consultation.  

Consult with workers:

  • when you conduct a risk assessment 
  • when you make decisions on control measures to use to manage the risk of exposure to COVID-19 (e.g. decisions on working from home arrangements, or restricting the workplace to allow for physical distancing) 
  • when you make decisions about the adequacy of the workplace facilities to allow for control measures such as physical distancing and hygiene 
  • when you propose other changes that may affect the health and safety of workers, and 
  • when you change any procedures that have an impact on the WHS of workers.  

If you and the workers have agreed to procedures for consultation, consultation must be in accordance with those procedures. 

You must allow workers to express their views and raise WHS issues that may arise directly or indirectly because of COVID-19. You must take the views of workers into account when making decisions and advise workers of your decision.  

Workers are most likely to know about the risks of their work. Involving them will help build commitment to your processes and any changes you implement. 

Consultation does not require consensus or agreement but you must allow your workers to be part of the decision making process.  

If workers are represented by health and safety representatives (HSRs) you must include them in the consultation process. 

The model Code of Practice: Work health and safety consultation, cooperation and coordination can provide more information about your duties to consult. 

Other useful resources 

The model Work Health and Safety (WHS) laws require employers to take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace.

This includes:

  • providing and maintaining a work environment that is without risk to health and safety
  • providing adequate and accessible facilities for the welfare of workers to carry out their work, and
  • monitoring the health of workers and the conditions of the workplace for the purpose of preventing illness or injury.

The model WHS laws have been implemented in all jurisdictions except Victoria and Western Australia. 

For information on WHS duties in Victoria, refer to WorkSafe Victoria –  Occupational health and safety – your legal duties.

For information on WHS duties in Western Australia, refer to WorkSafe WA –  Employers – your responsibilities and Employees – your rights and responsibilities.

Your safety responsibilities as a worker

A worker is a person who carries out work in any capacity for a business or employer or ‘person conducting a business undertaking’.  Workers include: 

  • employees 
  • trainees, apprentices or work experience students 
  • volunteers 
  • outworkers 
  • contractors or sub-contractors 
  • employees of a contractor or sub-contractor 
  • employees of a labour hire company. 

While at work you must: 

  • take reasonable care for your own health and safety 
  • take reasonable care for the health and safety of others 
  • comply with any reasonable instructions, policies and procedure given by your employer at the workplace. 

As a worker, you must take reasonable care of yourself and not do anything that would affect the health and safety of others at work (e.g. coming to work when you are unwell). 

You must follow any reasonable health and safety instructions from your employer. 

To prevent the spread of COVID-19 it is important that you: 

  • work safely and observe any new requirements for physical distancing (even if it means performing tasks in a different way to what you are used to) 
  • follow instructions (e.g. about how to wash hands thoroughly) 
  • ask if you’re not sure how to safely perform the work 
  • use personal protective equipment (PPE) such as gloves in the way you were trained and instructed to use it, and 
  • report any unsafe or unhealthy situations (e.g. a lack of soap in the bathroom) to your supervisor or to your health and safety representative (HSR). 

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