This page includes resources for workplaces in the Retail industry on work health and safety, workers’ compensation and COVID-19.
We also have information for the Hospitality industry.
The Retail industry usually involves the sale of goods or services to the public in relatively small quantities for use or consumption, rather than for resale. The Retail industry includes:
- motor vehicle retailing
- motor vehicle parts and tyre retailing
- fuel retailing
- supermarket and grocery stores
- specialised food retailing
- furniture, floor coverings, houseware and textile goods retailing
- electrical and electronic goods retailing
- hardware, building and garden supplies retailing
- recreational goods retailing
- clothing, footwear and personal accessory retailing
- department stores
- pharmaceutical and other store-based retailing
- non-store retailing, and
- retail commission-based buying and/or selling.
Workplaces may include areas where workers interact with customers, such as department and bulk stores, petrol stations, supermarkets and food shops, plant nurseries, hardware and timber merchants, and speciality shops. They may also include closed areas such as warehouses or distribution centres.
Some retail workplaces may not involve face-to-face customer contact, for example, where products are sold entirely online.