The information below provides guidance on physical distancing during step 2 of the 3-step framework for a COVIDSafe Australia. Some states and territories have updated public health directions to adjust physical distancing rules in line with local circumstances, for example, revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. 

For more information about physical distancing requirements, go to your relevant state and territory government website. You can also go to our Public health directions and COVIDSafe plans page for links to enforceable government directions.

The information below provides guidance on physical distancing during step 2 of the 3-step framework for a COVIDSafe Australia. Some states and territories have updated public health directions to adjust physical distancing rules in line with local circumstances, for example, revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. 

For more information about physical distancing requirements, go to your relevant state and territory government website. You can also go to our Public health directions and COVIDSafe plans page for links to enforceable government directions.

Physical distancing (also referred to as ‘social distancing’) refers to the requirement that people distance themselves from others.  The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be 4 square metres of space per person where possible. 

You should also consider whether you are required to comply with any physical distancing measures issued under public health directions in your state or territory. See also our information on public health directions – COVID-19 for links to enforceable government directions in your state or territory.

Why is physical distancing important?

Physical distancing is necessary because the most likely way of catching the virus is by coming into contact with micro-droplets from another person sneezing, coughing, or exhaling. By ensuring there is 4 square metres of space per person and maintaining a physical distance of at least 1.5 metres from others where possible, you will reduce the likelihood of exposure to micro-droplets of others. 

Current health advice is that everyone, including people at workplaces, must implement physical distancing measures wherever possible.  

What physical distancing measures do I need to implement for workers who perform work at another workplace?

If your business undertakes work for clients at their premises there are a number of steps you must take to ensure you and any of your workers keep safe from the risks of COVID-19 while on site. You should also refer to our other industry guidance, for measures to implement within your own physical workplace. For example, see our guidance for offices for information on measures to implement for your business’ office building or depot. 

Remember, you must consult with workers and their representatives (e.g. health and safety representatives (HSRs)) on health and safety matters relating to COVID-19, including what control measures to put in place where your workers are working at client premises or at a site controlled by you. The model Code of Practice: Work health and safety consultation, cooperation and coordination can provide more information about your duties to consult. 

Worker interactions and work tasks 

Where your worker is required to work at another business’ premises, before attending, you need to talk to your client to ensure that measures have been put in place to achieve physical distancing at their workplace. To assist with this discussion, you should refer to our guidance for the relevant industry of the workplace your worker will be visiting. You should provide the client with information on the measures you are implementing for your workers and your expectations of the client. Remember that both you and your client have obligations to workers and others. It is your responsibility to consult with the client, prior to sending workers to the client’s premises, to ensure that measures have been put in place to control risks.

Information received from this discussion should be used to assess the risks associated with your worker attending another workplace – see further our information on risk assessments. Your worker should not attend the workplace if the client has not implemented adequate physical distancing or other measures to reduce the risk of your worker being exposed to COVID-19. See also our information on Labour hire: duties of persons conducting a business or undertaking. You should direct your workers to maintain physical distancing with clients and others in accordance with general health advice, where possible. It will not always be possible for security workers to maintain physical distancing because of the nature of their work such as, conducting security checks of other persons, physical confrontations or removing patrons from a venue. See our information on what to do if your workers cannot maintain a physical distance of 1.5 metres from each other or clients and our information on personal protective equipment (PPE).

Ensure that the client limit physical interaction between your workers, clients, customers and others where possible. For example: 

  • reduce the number of people for which the worker provides security – e.g. limiting the amount of people permitted in a supermarket at one time or allocate crowd control security to work in a designated area at a sporting stadium
  • use technology to enable the worker to work remotely or to limit their time in close contact with others – e.g. can a guard patrol a workplace using security cameras and alarms
  • assign workers to specific stations around a workplace to minimise the need to go into other work spaces – e.g. can a guard be placed only at entrances and exits around the workplace (as required), which are at a distance from the general public
  • limit physical interactions between workers, and workers and other persons at the workplace – e.g. by installing security tags on items to eliminate the need for bag checks
  • install physical barriers, put signs around the workplace and create wall or floor markings to identify 1.5 metres distance – e.g. place a table between workers and the public when carrying out security checks at events or sporting stadiums, and
  • provide workers with other methods such as mobile phone or radio to communicate rather than face-to-face interaction. 

On-going review and monitoring

  • To assist with contact tracing where required, ensure you keep detailed up-to-date records of the workplaces where your workers have worked.
  • If physical distancing measures introduce new health and safety risks (e.g. because they impact communication or mean that customer frustration may increase), you need to manage those risks too. See also our information on work-related violence.
  • Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective. 

My workers cannot maintain a physical distance of 1.5 metres when performing work. Does this mean they cannot perform work?

It will not always be possible for security workers, clients, customers and others to keep 1.5 metres apart at the workplace. For example, workers may have to work closely with each other or others because of the nature of the task and some tasks require workers to be in close proximity to be carried out safely. For example, conducting security checks of other persons with a handheld scanner or physical confrontations.

Working in close contact increases the risk of workers being exposed to COVID-19. If your workers will be in close contact with others, you must undertake a risk assessment to determine what control measures are reasonably practicable in the circumstances to eliminate or minimise health and safety risks from COVID-19. For example, if close contact with others is unavoidable, you must implement other control measures such as: 

  • minimising the number of people within an area at any time. For example, limit the number of people attending an event based on the type of venue and limits on crowd sizes
  • staggering start and finish times where appropriate 
  • moving work tasks to different areas of the workplace if possible. Restrict access to areas as needed to prevent overcrowding
  • if possible, separating workers into dedicated teams and have them work the same shift or work in a particular area, and
  • ensuring each worker has their own equipment.  

Personal protective equipment (PPE) may also be appropriate in some circumstances. See also our information on PPE below. 

Do I need to provide personal protective equipment to workers who are in close contact with each other?

You must ensure workers comply with physical distancing requirements where possible. In circumstances where the nature of the task requires workers to be in close contact, for example a pat down of another person, you must put control measures in place that minimise the time workers spend with each other or with other people in the workplace. You must also ensure workers are practicing good hygiene.  

If you have a situation where, despite other control measures, workers will be in close contact with each other, such a removing a patron from a venue, or with other people for longer than the recommended time (i.e. more than 15 minutes face to face cumulative over the course of a week or more than 2 hours in a shared closed space), consider the use of personal protective equipment (PPE), such as gloves and a mask.  

Workers must be trained in the proper use of PPE. Be aware of WHS risks that may arise as a result of workers using and wearing PPE. 

See also our information on PPE.

Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?

Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.  

You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory. 

My workers need to travel in a vehicle together for work purposes. How do they practice physical distancing?

You must reduce the number of workers travelling together in a vehicle for work purposes. You should ensure that only two people are in a 5 seat vehicle – the driver and a worker behind the front passenger seat. Only one worker should be in a single cab vehicle. These measures may mean: 

  • more of your vehicles are on the road at one time, and
  • more workers are driving and for longer periods than usual (if driving by themselves).  

Because of this, you should review your procedures and policies for vehicle maintenance and driver safety to ensure they are effective and address all possible WHS risks that arise when workers drive for work purposes.  

If workers are required to travel together for work purposes and the trip is longer than 15 minutes, air conditioning must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.  

You must also clean vehicles more frequently, no matter the length of the trip, but at least following each use by workers. See also our information on cleaning
 

The information below provides guidance on physical distancing during step 2 of the 3-step framework for a COVIDSafe Australia. Some states and territories have updated public health directions to adjust physical distancing rules in line with local circumstances, for example, revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. 

For more information about physical distancing requirements, go to your relevant state and territory government website. You can also go to our Public health directions and COVIDSafe plans page for links to enforceable government directions.

The information below provides guidance on physical distancing during step 2 of the 3-step framework for a COVIDSafe Australia. Some states and territories have updated public health directions to adjust physical distancing rules in line with local circumstances, for example, revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. 

For more information about physical distancing requirements, go to your relevant state and territory government website. You can also go to our Public health directions and COVIDSafe plans page for links to enforceable government directions.

Physical distancing (also referred to as ‘social distancing’) refers to the requirement that people distance themselves from others.  The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be 4 square metres of space per person where possible. 

You should also consider whether you are required to comply with any physical distancing measures issued under public health directions in your state or territory. See also our information on public health directions – COVID-19 for links to enforceable government directions in your state or territory.

Why is physical distancing important?

Physical distancing is necessary because the most likely way of catching the virus is by coming into contact with micro-droplets from another person sneezing, coughing, or exhaling. By ensuring there is 4 square metres of space per person and maintaining a physical distance of at least 1.5 metres from others where possible, you will reduce the likelihood of exposure to micro-droplets of others. 

Current health advice is that everyone, including people at workplaces, must implement physical distancing measures wherever possible.  

What physical distancing measures do I need to implement for workers who perform work at another workplace?

If your business undertakes work for clients at their premises there are a number of steps you must take to ensure you and any of your workers keep safe from the risks of COVID-19 while on site. You should also refer to our other industry guidance, for measures to implement within your own physical workplace. For example, see our guidance for offices for information on measures to implement for your business’ office building or depot. 

Remember, you must consult with workers and their representatives (e.g. health and safety representatives (HSRs)) on health and safety matters relating to COVID-19, including what control measures to put in place where your workers are working at client premises or at a site controlled by you. The model Code of Practice: Work health and safety consultation, cooperation and coordination can provide more information about your duties to consult. 

Worker interactions and work tasks 

Where your worker is required to work at another business’ premises, before attending, you need to talk to your client to ensure that measures have been put in place to achieve physical distancing at their workplace. To assist with this discussion, you should refer to our guidance for the relevant industry of the workplace your worker will be visiting. You should provide the client with information on the measures you are implementing for your workers and your expectations of the client. Remember that both you and your client have obligations to workers and others. It is your responsibility to consult with the client, prior to sending workers to the client’s premises, to ensure that measures have been put in place to control risks.

Information received from this discussion should be used to assess the risks associated with your worker attending another workplace – see further our information on risk assessments. Your worker should not attend the workplace if the client has not implemented adequate physical distancing or other measures to reduce the risk of your worker being exposed to COVID-19. See also our information on Labour hire: duties of persons conducting a business or undertaking. You should direct your workers to maintain physical distancing with clients and others in accordance with general health advice, where possible. It will not always be possible for security workers to maintain physical distancing because of the nature of their work such as, conducting security checks of other persons, physical confrontations or removing patrons from a venue. See our information on what to do if your workers cannot maintain a physical distance of 1.5 metres from each other or clients and our information on personal protective equipment (PPE).

Ensure that the client limit physical interaction between your workers, clients, customers and others where possible. For example: 

  • reduce the number of people for which the worker provides security – e.g. limiting the amount of people permitted in a supermarket at one time or allocate crowd control security to work in a designated area at a sporting stadium
  • use technology to enable the worker to work remotely or to limit their time in close contact with others – e.g. can a guard patrol a workplace using security cameras and alarms
  • assign workers to specific stations around a workplace to minimise the need to go into other work spaces – e.g. can a guard be placed only at entrances and exits around the workplace (as required), which are at a distance from the general public
  • limit physical interactions between workers, and workers and other persons at the workplace – e.g. by installing security tags on items to eliminate the need for bag checks
  • install physical barriers, put signs around the workplace and create wall or floor markings to identify 1.5 metres distance – e.g. place a table between workers and the public when carrying out security checks at events or sporting stadiums, and
  • provide workers with other methods such as mobile phone or radio to communicate rather than face-to-face interaction. 

On-going review and monitoring

  • To assist with contact tracing where required, ensure you keep detailed up-to-date records of the workplaces where your workers have worked.
  • If physical distancing measures introduce new health and safety risks (e.g. because they impact communication or mean that customer frustration may increase), you need to manage those risks too. See also our information on work-related violence.
  • Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective. 

My workers cannot maintain a physical distance of 1.5 metres when performing work. Does this mean they cannot perform work?

It will not always be possible for security workers, clients, customers and others to keep 1.5 metres apart at the workplace. For example, workers may have to work closely with each other or others because of the nature of the task and some tasks require workers to be in close proximity to be carried out safely. For example, conducting security checks of other persons with a handheld scanner or physical confrontations.

Working in close contact increases the risk of workers being exposed to COVID-19. If your workers will be in close contact with others, you must undertake a risk assessment to determine what control measures are reasonably practicable in the circumstances to eliminate or minimise health and safety risks from COVID-19. For example, if close contact with others is unavoidable, you must implement other control measures such as: 

  • minimising the number of people within an area at any time. For example, limit the number of people attending an event based on the type of venue and limits on crowd sizes
  • staggering start and finish times where appropriate 
  • moving work tasks to different areas of the workplace if possible. Restrict access to areas as needed to prevent overcrowding
  • if possible, separating workers into dedicated teams and have them work the same shift or work in a particular area, and
  • ensuring each worker has their own equipment.  

Personal protective equipment (PPE) may also be appropriate in some circumstances. See also our information on PPE below. 

Do I need to provide personal protective equipment to workers who are in close contact with each other?

You must ensure workers comply with physical distancing requirements where possible. In circumstances where the nature of the task requires workers to be in close contact, for example a pat down of another person, you must put control measures in place that minimise the time workers spend with each other or with other people in the workplace. You must also ensure workers are practicing good hygiene.  

If you have a situation where, despite other control measures, workers will be in close contact with each other, such a removing a patron from a venue, or with other people for longer than the recommended time (i.e. more than 15 minutes face to face cumulative over the course of a week or more than 2 hours in a shared closed space), consider the use of personal protective equipment (PPE), such as gloves and a mask.  

Workers must be trained in the proper use of PPE. Be aware of WHS risks that may arise as a result of workers using and wearing PPE. 

See also our information on PPE.

Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?

Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.  

You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory. 

My workers need to travel in a vehicle together for work purposes. How do they practice physical distancing?

You must reduce the number of workers travelling together in a vehicle for work purposes. You should ensure that only two people are in a 5 seat vehicle – the driver and a worker behind the front passenger seat. Only one worker should be in a single cab vehicle. These measures may mean: 

  • more of your vehicles are on the road at one time, and
  • more workers are driving and for longer periods than usual (if driving by themselves).  

Because of this, you should review your procedures and policies for vehicle maintenance and driver safety to ensure they are effective and address all possible WHS risks that arise when workers drive for work purposes.  

If workers are required to travel together for work purposes and the trip is longer than 15 minutes, air conditioning must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip.  

You must also clean vehicles more frequently, no matter the length of the trip, but at least following each use by workers. See also our information on cleaning

 

The information below provides guidance on physical distancing during step 2 of the 3-step framework for a COVIDSafe Australia. Some states and territories have updated public health directions to adjust physical distancing rules in line with local circumstances, for example, revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. 

For more information about physical distancing requirements, go to your relevant state and territory government website. You can also go to our Public health directions and COVIDSafe plans page for links to enforceable government directions.

Physical distancing (also referred to as ‘social distancing’) refers to the requirement that people distance themselves from others.  The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be a 4 square metres of space per person where possible. 

Your workplace may also need to comply with physical distancing measures issued under public health directions in your state or territory. See also our information on public health directions – COVID-19 for links to enforceable government directions in your state or territory.

Why is physical distancing important? 

Physical distancing is necessary because the most likely way of catching the virus is by coming into contact with micro-droplets from another person sneezing, coughing, or exhaling. By ensuring there is 4 square metres of space per person and maintaining a physical distance of at least 1.5 metres from others where possible, you will reduce the likelihood of exposure to micro-droplets of others. 

Current health advice is that everyone, including people at workplaces, must implement physical distancing measures wherever possible.  For information on the measures your employer should be implementing, see our employer information for your industry.

Do I have to maintain physical distancing while working at a client’s premises?

Yes. While working at another business’ premises you should follow all measures that the client has implemented to manage the risk of COVID-19 in their workplace, including physical distancing measures. You employer should also implement measures, in consultation with you and the client, to manage the risks to you while working at the client’s premises. See our employer information for your industry to learn more about what measures your employer should take to keep you safe at the workplace. 

Talk to your employer about any safety concerns you may have such as unsafe practices you may observe at the client’s premises. Your employer can then raise these with the client and, if required, implement additional risk reduction measures for you. 

You can find more information about your right to refuse to carry out or stop unsafe work in the Workers’ Rights section.

What if I cannot always maintain a physical distance of 1.5 metres?

It will not always be possible for you to keep 1.5 metres apart at the workplace. Some tasks will require you and other workers to be in close proximity, such as conducting security checks of other persons or removing patrons from a venue. 

Working in close contact with others increases your risk of being exposed to COVID-19. In these situations, your employer may seek to modify the task. Your employer must consult with you and relevant health and safety representatives on how to perform the work task safely, including where maintaining a physical distance of 1.5 metres is not possible.

For information on the measures your employer should be implementing see our employer information for your industry.

When working in close contact with others, you must practise good hygiene by washing your hands for at least 20 seconds with soap and water or by using an alcohol-based hand sanitiser (with at least 60% ethanol or 70% isopropanol as the active ingredient).

Does my employer need to provide me with personal protective equipment if I am required to work in close contact with others?

You must comply with physical distancing requirements where possible. In circumstances where the nature of the task requires you to be in close contact with others, your employer must put control measures in place that minimise the time you spend with other persons.

If the nature of your work task is such that even with additional control measures in place, you will either be:

  • face to face with a person for longer than 15 minutes over a course of a week, or
  • in a closed shared space with a person for more than 2 hours.

You may need to wear personal protective equipment (PPE), where it is available and safe to do so (e.g. disposable gloves, face protection).

Your employer must consult you and your relevant health and safety representative about the use of PPE and any WHS risks that may arise from using it.

Your employer must provide you with information and training on how to use and wear PPE.

Do I need to practice physical distancing when on a lunch break or when travelling to and from work?

Yes. You must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people in public places and when travelling to and from work.
 

 

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