Attending to a client’s hair or face

It will not be practicable or safe to require workers to keep 1.5 metres of distance from clients when working on the client’s hair or face. In these circumstances you should seek to limit physical interactions between workers and clients and reduce the amount of time workers spend in close contact. This could be achieved by:

• reducing the length and frequency of the appointment where possible. Consider whether you can split services over multiple appointments - e.g. colouring a client’s hair one day and the requesting them to return for a cut another day
• minimising time spent near the client’s face where possible
• not having apprentices sweep the floor around stations whilst the client is in or near the client station. Sweep in-between clients. 
• not using a second worker to pass foil sheets to the colourist
• not providing refreshments to clients, and
• if using a kimono style gown requesting the client to gown and tie it themselves

See also our information on what to do if your workers cannot maintain a physical distance of 1.5 metres from each other or clients and our information on personal protective equipment (PPE).

Other worker and client interactions and work tasks 

• Check the physical distancing requirements on your relevant state or territory government website. 
• If your jurisdiction requires businesses to limit the number of people in an enclosed area: 
  • calculate the area of the enclosed space (length multiplied by width in metres) and divide by the number of square metres allowed/recommended per person (e.g. 4 square metres). This will provide you with the maximum number of people you should have in the space at any one time.  
• You can also limit the number of workers and clients in the workplace at the one time. To reduce the number of clients in the workplace you could: 
  • block out appointments to limit client numbers
  • provide extra time between appointments so there is no overlap of clients arriving and leaving the workplace or, where possible have different entrances and exits to avoid interaction or ask one client to stand aside whilst another one enters or exits
  • limit the number of clients in waiting areas, particularly if your workplace accepts walk-in clients. If the waiting area is full, request booked clients to wait in their car or elsewhere and request walk-in clients to return later. Consider introducing a booking system for walk-in clients. 
  • contact clients if appointments are running behind schedule to avoid them having to wait inside the workplace
  • request clients not to bring friends or family members to appointments. If this is not possible, request that they inform you at the time of booking the appointment or at a reasonable time before attending the appointment so you can account for this person when applying the allowed/recommended space per person.
  • invite clients to leave the premises promptly once they have completed their appointment - e.g. use language such as “I’ll let you go now, as I am expecting my next client and I want to keep you safe” 
• To reduce the number of workers in the workplace at the one time you could:
• reduce the number of tasks to be completed each day, where possible 
• postpone non-essential tasks (e.g. rearranging displays) or complete them before or after you open to clients, and 
• split workers’ shifts to reduce the number of workers onsite at any given time. Schedule time between shifts so that there is no overlap of staff arriving at and leaving the workplace. 
• Where it is practical and safe to do so, review tasks and processes that usually require close interaction and identify ways to modify these to increase physical distancing between workers. 
• At times other than attending to a client’s hair or face, direct workers and clients to keep 1.5 metres of distance between them in accordance with general health advice. To achieve the best outcomes for physical distancing: 
  • implement the density requirements specified in your jurisdiction (for example, 4 square metres of space per person)
  • put signs around the workplace and create wall or floor markings to identify 1.5 metres distance. Your staff could wear a badge as a visual reminder to each other and clients of physical distancing requirements 
  • reduce the number of clients at the front desk by having clients pay and rebook when seated at the client station where possible – e.g. using wireless eftpos machine and other electronic devices or encouraging phone or online bookings where available
  • limit physical interactions between workers and other persons at the site – e.g. by using contactless deliveries and limiting non-essential visitors, and
  • stock each client station with the necessary tools for the day to minimise the worker having to walk around to find equipment – e.g. stock each client station with a hairdryer.

Layout of the workplace

• You may need to redesign the layout of the workplace and your workflows to enable workers and clients to keep at least 1.5 metres apart to continue performing their duties. 
• Create specific pathways for workers and clients to use where possible – e.g. require workers to take a certain path each time they need to obtain a hair product from the shelf.
• Spread out client stations or close down every second client station (including those in the washing area). 
• Consider removing furniture from the waiting area and encourage clients to wait outside. 
• Consider floor and/or wall markings and signage to identify 1.5 metres distancing requirements, inside or outside the premises where possible.
• Keep windows and doors open where possible.
• Ensure adequate ventilation where possible.

If changing the physical layout of the workplace, your layout must allow for workers and clients to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.  

Staff gatherings and training

• Postpone or cancel non-essential gatherings, meetings or training. 
• If gatherings, meetings or training are essential: 
  • use non face-to-face options to conduct – e.g. electronic communication such as tele and video conferencing 
  • if a non face-to-face option is not possible, ensure face-to-face time is limited, that is make sure the gathering, meeting or training goes for no longer than it needs to 
  • hold the gathering, meeting or training in spaces that enable workers to keep at least 1.5 metres apart and to comply with the density requirements specified in your jurisdiction – e.g. outdoors or in large conference rooms  
  • limit the number of attendees in a gathering, meeting or training. This may require, for example, multiple training sessions to be held, and 
  • ensure adequate ventilation if held indoors to provide fresh air. 

Workplace facilities 

• Reduce the number of workers utilising staff common areas at a given time – e.g by staggering meal breaks and start times. 
• Spread out furniture in staff common areas. If changing the physical layout of the workplace, you must ensure the layout allows for workers and clients to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.  
• Place signage about physical distancing around the workplace. Our website has links to a range of posters and resources to help remind workers and others of the risks of COVID-19 and the measures that are necessary to stop its spread. These posters can be placed around the workplace and in client-facing work environments (e.g. workplace entrances). Consideration needs to be given to how to communicate with workers and others for who English is not their first language.  See our link to translated information on COVID-19.
• Consider providing separate amenities for workers and others in the workplace – for example separate bathroom facilities for workers and clients, if possible. 

Lifts

• Ensure workers and clients maintain physical distancing when using and waiting for lifts where possible. 
• Ensure workers and clients maintain 1.5 metres distance when travelling in lifts where possible. Depending on the size of the lift, this may result in fewer persons travelling in a lift at any one time.
• Engage with building managers, where relevant, to implement measures at waiting areas for lifts, such as floor markings or queuing systems to ensure workers maintain 1.5 metres distance, where possible. Also talk to building managers about implementing regular cleaning of high touchpoints such as lift buttons and railings – see also our information on cleaning.
• Place signage in lifts and lift waiting areas reminding users to practice physical distancing and good hygiene while using and waiting for lifts.
• To assist manage traffic flows implement measures to reduce the number of workers arriving and leaving buildings and using lifts at peak periods. This could include maintaining working from home arrangements for some staff or splitting staff into teams with alternating days in the workplace. Employers could also implement staggered start and finish times for their staff, where appropriate.

Deliveries and contractors attending the workplace

• Non-essential visits to the workplace should be cancelled or postponed, for example sales representatives.   
• Minimise the number of workers attending to deliveries and contractors as much as possible. 
• Delivery drivers and other contractors who need to attend the workplace, to provide maintenance or repair services or perform other essential activities, should be given clear instructions of your requirements while they are on site.  Ensure that the approved/recommended space per person can be achieved when these works are occurring and consider if these tasks can be undertaken when minimal staff and clients are in the workplace.
• Ensure handwashing facilities, or if not possible, alcohol-based hand sanitiser, is readily available for workers after physically handling deliveries. 
• Direct visiting delivery drivers and contractors to remain in vehicles and use contactless methods such as mobile phones to communicate with your workers wherever possible.  
• Direct visiting delivery drivers and contractors to use alcohol-based hand sanitiser before handling products being delivered. 
• Use, and ask delivery drivers and contractors to use, electronic paper work where possible, to minimise physical interaction. Where possible, set up alternatives to requiring signatures. For instance, see whether a confirmation email or a photo of the loaded or unloaded goods can be accepted as proof of delivery or collection (as applicable). If a pen or other utensil is required for signature you can ask that the pen or utensil is cleaned or disinfected before use. For pens, you may wish to use your own. 

On-going review and monitoring

• If physical distancing measures introduce new health and safety risks including risks to psychological health (e.g. because they impact communication or mean that less people are doing a task or workers are more isolated), you need to manage those risks too. 
• Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective 

Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?

Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.  
In some states and territories there may be strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work.

You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory. 

Do I have to maintain physical distancing if I’m visiting a client’s home?

Yes. The model Work Health and Safety laws apply even when the workplace is a private home or dwelling. The client’s home is a workplace when you or your worker is there to perform work.

You or your worker should talk to the client to ensure they understand the risks of COVID-19 and about the control measures you must implement – including physical distancing - to minimise the risk of exposing them and your worker to the virus.  
 

Attending to a client’s hair or face

It will not be practicable or safe to require workers to keep 1.5 metres of distance from clients when working on the client’s hair or face. In these circumstances you should seek to limit physical interactions between workers and clients and reduce the amount of time workers spend in close contact. This could be achieved by:

• reducing the length and frequency of the appointment where possible. Consider whether you can split services over multiple appointments - e.g. colouring a client’s hair one day and the requesting them to return for a cut another day
• minimising time spent near the client’s face where possible
• not having apprentices sweep the floor around stations whilst the client is in or near the client station. Sweep in-between clients. 
• not using a second worker to pass foil sheets to the colourist
• not providing refreshments to clients, and
• if using a kimono style gown requesting the client to gown and tie it themselves

See also our information on what to do if your workers cannot maintain a physical distance of 1.5 metres from each other or clients and our information on personal protective equipment (PPE).

Other worker and client interactions and work tasks 

• Check the physical distancing requirements on your relevant state or territory government website. 
• If your jurisdiction requires businesses to limit the number of people in an enclosed area: 
  • calculate the area of the enclosed space (length multiplied by width in metres) and divide by the number of square metres allowed/recommended per person (e.g. 4 square metres). This will provide you with the maximum number of people you should have in the space at any one time.  
• You can also limit the number of workers and clients in the workplace at the one time. To reduce the number of clients in the workplace you could: 
  • block out appointments to limit client numbers
  • provide extra time between appointments so there is no overlap of clients arriving and leaving the workplace or, where possible have different entrances and exits to avoid interaction or ask one client to stand aside whilst another one enters or exits
  • limit the number of clients in waiting areas, particularly if your workplace accepts walk-in clients. If the waiting area is full, request booked clients to wait in their car or elsewhere and request walk-in clients to return later. Consider introducing a booking system for walk-in clients. 
  • contact clients if appointments are running behind schedule to avoid them having to wait inside the workplace
  • request clients not to bring friends or family members to appointments. If this is not possible, request that they inform you at the time of booking the appointment or at a reasonable time before attending the appointment so you can account for this person when applying the allowed/recommended space per person.
  • invite clients to leave the premises promptly once they have completed their appointment - e.g. use language such as “I’ll let you go now, as I am expecting my next client and I want to keep you safe” 
  • To reduce the number of workers in the workplace at the one time you could:
  • reduce the number of tasks to be completed each day, where possible 
  • postpone non-essential tasks (e.g. rearranging displays) or complete them before or after you open to clients, and 
  • split workers’ shifts to reduce the number of workers onsite at any given time. Schedule time between shifts so that there is no overlap of staff arriving at and leaving the workplace. 
• Where it is practical and safe to do so, review tasks and processes that usually require close interaction and identify ways to modify these to increase physical distancing between workers. 
• At times other than attending to a client’s hair or face, direct workers and clients to keep 1.5 metres of distance between them in accordance with general health advice. To achieve the best outcomes for physical distancing: 
  • implement the density requirements specified in your jurisdiction (for example, 4 square metres of space per person)
  • put signs around the workplace and create wall or floor markings to identify 1.5 metres distance. Your staff could wear a badge as a visual reminder to each other and clients of physical distancing requirements 
  • reduce the number of clients at the front desk by having clients pay and rebook when seated at the client station where possible – e.g. using wireless eftpos machine and other electronic devices or encouraging phone or online bookings where available
  • limit physical interactions between workers and other persons at the site – e.g. by using contactless deliveries and limiting non-essential visitors, and
  • stock each client station with the necessary tools for the day to minimise the worker having to walk around to find equipment – e.g. stock each client station with a hairdryer.

Layout of the workplace

• You may need to redesign the layout of the workplace and your workflows to enable workers and clients to keep at least 1.5 metres apart to continue performing their duties. 
• Create specific pathways for workers and clients to use where possible – e.g. require workers to take a certain path each time they need to obtain a hair product from the shelf.
• Spread out client stations or close down every second client station (including those in the washing area). 
• Consider removing furniture from the waiting area and encourage clients to wait outside. 
• Consider floor and/or wall markings and signage to identify 1.5 metres distancing requirements, inside or outside the premises where possible.
• Keep windows and doors open where possible.
• Ensure adequate ventilation where possible.

If changing the physical layout of the workplace, your layout must allow for workers and clients to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.  

Staff gatherings and training

• Postpone or cancel non-essential gatherings, meetings or training. 
• If gatherings, meetings or training are essential: 
  • use non face-to-face options to conduct – e.g. electronic communication such as tele and video conferencing 
  • if a non face-to-face option is not possible, ensure face-to-face time is limited, that is make sure the gathering, meeting or training goes for no longer than it needs to 
  • hold the gathering, meeting or training in spaces that enable workers to keep at least 1.5 metres apart and to comply with the density requirements specified in your jurisdiction – e.g. outdoors or in large conference rooms 
  • limit the number of attendees in a gathering, meeting or training. This may require, for example, multiple training sessions to be held, and 
  • ensure adequate ventilation if held indoors to provide fresh air. 

Workplace facilities 

• Reduce the number of workers utilising staff common areas at a given time – e.g by staggering meal breaks and start times. 
• Spread out furniture in staff common areas. If changing the physical layout of the workplace, you must ensure the layout allows for workers and clients to enter, exit and move about the workplace both under normal working conditions and in an emergency without risks to their health and safety so far as is reasonably practicable.  
• Place signage about physical distancing around the workplace. Our website has links to a range of posters and resources to help remind workers and others of the risks of COVID-19 and the measures that are necessary to stop its spread. These posters can be placed around the workplace and in client-facing work environments (e.g. workplace entrances). Consideration needs to be given to how to communicate with workers and others for who English is not their first language.  See our link to translated information on COVID-19.
• Consider providing separate amenities for workers and others in the workplace – for example separate bathroom facilities for workers and clients, if possible. 

Lifts

• Ensure workers and clients maintain physical distancing when using and waiting for lifts where possible. 
• Ensure workers and clients maintain 1.5 metres distance when travelling in lifts where possible. Depending on the size of the lift, this may result in fewer persons travelling in a lift at any one time.
• Engage with building managers, where relevant, to implement measures at waiting areas for lifts, such as floor markings or queuing systems to ensure workers maintain 1.5 metres distance, where possible. Also talk to building managers about implementing regular cleaning of high touchpoints such as lift buttons and railings – see also our information on cleaning.
• Place signage in lifts and lift waiting areas reminding users to practice physical distancing and good hygiene while using and waiting for lifts.
• To assist manage traffic flows implement measures to reduce the number of workers arriving and leaving buildings and using lifts at peak periods. This could include maintaining working from home arrangements for some staff or splitting staff into teams with alternating days in the workplace. Employers could also implement staggered start and finish times for their staff, where appropriate.

Deliveries and contractors attending the workplace

• Non-essential visits to the workplace should be cancelled or postponed, for example sales representatives.   
• Minimise the number of workers attending to deliveries and contractors as much as possible. 
• Delivery drivers and other contractors who need to attend the workplace, to provide maintenance or repair services or perform other essential activities, should be given clear instructions of your requirements while they are on site.  Ensure that the approved/recommended space per person can be achieved when these works are occurring and consider if these tasks can be undertaken when minimal staff and clients are in the workplace.
• Ensure handwashing facilities, or if not possible, alcohol-based hand sanitiser, is readily available for workers after physically handling deliveries. 
• Direct visiting delivery drivers and contractors to remain in vehicles and use contactless methods such as mobile phones to communicate with your workers wherever possible.  
• Direct visiting delivery drivers and contractors to use alcohol-based hand sanitiser before handling products being delivered. 
• Use, and ask delivery drivers and contractors to use, electronic paper work where possible, to minimise physical interaction. Where possible, set up alternatives to requiring signatures. For instance, see whether a confirmation email or a photo of the loaded or unloaded goods can be accepted as proof of delivery or collection (as applicable). If a pen or other utensil is required for signature you can ask that the pen or utensil is cleaned or disinfected before use. For pens, you may wish to use your own. 

On-going review and monitoring

• If physical distancing measures introduce new health and safety risks including risks to psychological health (e.g. because they impact communication or mean that less people are doing a task or workers are more isolated), you need to manage those risks too. 
• Put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective 

Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?

Yes. Workers must always comply with any state or territory public health directions or orders. This includes maintaining a physical distance of 1.5 metres between people.  
In some states and territories there are strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work.

You should refer to your state or territory health authority for further information on specific restrictions in place under public health directions or orders in your state or territory. 

Do I have to maintain physical distancing if I’m visiting a client’s home?

Yes. The model Work Health and Safety laws apply even when the workplace is a private home or dwelling. The client’s home is a workplace when you or your worker is there to perform work.

You or your worker should talk to the client to ensure they understand the risks of COVID-19 and about the control measures you must implement – including physical distancing - to minimise the risk of exposing them and your worker to the virus.  

Do I have to maintain physical distancing in a client’s home?

Yes. The model Work Health and Safety laws apply even when the workplace is a private home or dwelling. The client’s home is a workplace when you are there to perform work.

You or your employer should talk to the client to ensure they understand the risks of COVID-19 and about the control measures you must implement – including physical distancing - to minimise the risk of exposing them and your worker to the virus. 

For information on the measures your employer should be implementing, see our employer information for your industry.